Privacy Policy
This Privacy Policy explains how WillowAndLuck may collect, use, store and manage personal information when you visit our website, make an enquiry or communicate with us. We have written it in plain language so you can understand the kinds of information that may be involved and the practical choices available to you.
WillowAndLuck is a restaurant and social venue in Sydney. This policy applies to website visitors, people exploring our restaurant, Card Lounge, Card Room or private and group experiences, and people who contact the venue through our website or other venue communications.
Information we may collect
When you choose to contact WillowAndLuck, you may provide information that helps us understand and respond to your communication. This can include your name, email address, phone number, and the message, question or enquiry you send. For example, you may ask about the restaurant, a Card Lounge or Card Room visit, or a private or group experience. You are not required to provide information that is not relevant to your enquiry.
- Contact details you choose to share so we can reply to you.
- The details of an enquiry, including relevant preferences or practical information included in your message.
- Information you provide when you call us on +61 4 7931 8462, email [email protected], or contact the venue at 128 Example Street, Surry Hills NSW 2010, Australia.
We may also receive basic information generated through ordinary use of willowandluck.com. Depending on how the website is accessed, this may include information about a device or browser, pages visited, the date and time of a visit, and technical information that assists the website to operate. This information may be generated through browsing rather than supplied directly by you. For further information about cookies and related website choices, please read our Cookie Policy.
How we use information
WillowAndLuck may use information you provide to respond to your request and continue communication that is relevant to it. The purpose will depend on why you contacted us, rather than on a general assumption about your interests.
- To respond to an enquiry and provide the information you have requested.
- To discuss a restaurant, Card Lounge, Card Room, private gathering or group experience enquiry where that is relevant to your message.
- To clarify practical details needed to understand your communication or provide a helpful response.
Website-use information may also be used where relevant to operating, maintaining and improving willowandluck.com. This can include understanding, at an aggregated or technical level, how pages are accessed and whether the website is working as intended. We may use that information only where it relates to those practical purposes, rather than treating it as a reason to build an unnecessary profile of a visitor.
You can choose whether to contact WillowAndLuck. If you are unsure why information may be useful for your enquiry, or have a question about how it will be handled, you can ask us before including it in your communication.
Keeping information secure
WillowAndLuck intends to take reasonable steps to handle personal information in a manner that helps reduce the risk of unauthorised access, misuse, loss or disclosure. The measures that may be appropriate can depend on the nature of the information and the way it is being used. We aim to keep the information we handle connected to a relevant communication, website purpose or other practical need described in this policy.
No method of sending information over the internet or storing it can be described as entirely risk-free. For that reason, we encourage visitors to use care when deciding what to include in an online enquiry and to contact us if they have a question about a privacy matter.
Retention
Information may be kept for as long as it is reasonably needed for the purpose for which it was collected or for related obligations. When information is no longer required, it may be deleted, anonymised or otherwise managed in a way that is appropriate to the circumstances.
Access, correction and privacy contact
You can contact WillowAndLuck to ask about personal information we may hold about you, or to seek correction if you believe information is inaccurate. Please provide enough context for us to understand the request and the communication it relates to. You can also use the contact details below to raise a privacy question or concern before, during or after an enquiry with the venue.
These phone and email details are editable placeholder contact details. They are provided here specifically for privacy questions, access requests and correction requests.
External links and policy updates
Our website may include links to external websites. Those websites operate independently and may have privacy information of their own. WillowAndLuck cannot control the privacy practices of an external website, so we encourage you to review that site’s privacy information before deciding whether to provide personal information through it.
This policy may be updated from time to time to reflect changes to the way WillowAndLuck communicates or operates its website. The editable “Last updated” information at the start of this page is intended to help you identify the current version. We encourage you to review this policy when you return to the site.